The client agrees and understands that if there is any possibility of refund as per the refund policies, then the refund will be made within 60 working days after the client submits Phoenix Oversea Refund Claim Form to NATION- WIDE. Client will enclose with the refund request form, a copy of his receipt for payment made to Phoenix Oversea and any other supportive documents. Failure to enclose this will also make the client ineligible for the refund.

Refund in case of withdrawal or IELTS / TEF failure

Client also understands and accepts that no refund will be given if the client withdraws / abandons his or her application or decides to drop out, due to any reason, during the proceedings after he or she signs- up.

Client is aware and understands that he is required to take the IELTS/TEF exam towards English/French Language skills and provide the required band scores. He understands that qualifying in IELTS/ TEF is mandatory and without provision of these scores, the application cannot be dispatched to the immigration authority.

Also, client is completely aware and understands that in a situation wherein he is not able to secure the required scores in IELTS or TEF or provide the IELTS/TEF certificate, he will not be eligible for any refund of the consultation fees paid to Phoenix Oversea.

Penalty & Refund in case of non-submission of Documents

Keeping client’s success in mind, Phoenix Oversea strictly advises its clients to be prompt in supplying their required documents for a better result and fast processing of their applications. Supply of documents on time keeps company’s performance and success of cases ratio high. The client is liable to pay a 20% of Phoenix Oversea fees as penalty if client does not provide documents within 60 working days of time from the date of agreement.

In the event of any further delay after 120 days the case would be put under voluntary abandonment and Phoenix Oversea will not be liable to process the application further. In this case client will not be entitled to a refund of any fees previously paid to Phoenix Oversea. In the contingency client wishes to hold the process for more than 4 months, he/she has to write an email to their case officer for the same and pay an Additional fee of 15,000/- rupees.

Client understands and accepts that the approval of his or her application is purely at the discretion of the Immigration Authority / Consulate / High Commission. Phoenix Oversea hereby provides consulting services only & has no association with the Immigration Authority / Consulate / High Commission or any other immigration body. Phoenix Oversea, in no way, guarantee that the client will receive Visa from the Immigration Authority / Consulate / High Commission.

Refund in case of rejection by any Immigration Authority or Consulate / High Com-mission:

If you have applied to any country and in case of rejection by the Immigration Authority / Consulate / High Commission, Phoenix Oversea will refund the applicable amount as per the refund policy to the client. The refund will be made within 60 working days after the client submits Phoenix Oversea Refund Claim Form to Phoenix Oversea. Client will enclose a copy of the letter of rejection from the Consulate / High commission to support the Refund Claim. If client does not enclose a copy of the rejection letter or rejection stamp on the client’s passport, Phoenix Oversea will not refund applicable refund amount. Client will also enclose with the refund request form, a copy of his receipt for payment made to Phoenix Oversea. Failure to enclose this will also make the client ineligible for the refund.

A. Phoenix Oversea will provide no refund if the visa is rejected for any of the following reasons:

Failure of medicals by the client or his or her family members included in the application

Failure to provide a genuine Police Clearance Certificate, which is not less than 3 months old

Failure to prove sufficient funds for settlement by the client or his or her family members included in the application

Submission of fraudulent documents / fraudulent information

Prior violation of any immigration or visa law by the client or any of his or her family members included in the application

Late submission of any additional documents requested by the Immigration Authority / Consulate / High Commission at a later stage

B. Phoenix Oversea will provide no refund for any of the following reasons:

Phoenix Oversea fee is 100% non-refundable if the client receives an Invitation and failed to submit online application with all necessary sup- porting documents for permanent residence within 60 days from the date of Invitation receipt.

Phoenix Oversea fee is 100% non-refundable if a visa interview is re- quested by the Immigration Authority / Consulate / High Commission and the candidate fails to attend.

Phoenix Oversea fee is 100% non-refundable if the client abandons/with- draw his / her case due to any personal reason.

Phoenix Oversea fee is 100% non-refundable for a part payment being made for the full service.

Phoenix Oversea fee is 100% non-refundable if Credential Evaluation / Skills Assessment is positive and client fails to submit the other re- quire documents to process his visa application.

Phoenix Oversea fee is 100% non-refundable in case of change in government rules and delay from Immigration authorities.

Other Instances of Refund

The client agrees and understands that if there is any possibility of refund as per the refund policy, then the refund will be made within 60 working days after the client submits Phoenix Oversea Refund Claim Form to Phoenix Oversea. Client will enclose with the refund request form, a copy of his receipt for payment made to Phoenix Oversea and any other supportive documents. Failure to enclose this will also make the client ineligible for the refund.